Support
Get help with Versatile POD Studio
We're happy to help you set up and use the theme. Here's how to reach us and what to include, so we can sort it out quickly.
Before you contact us#
Many questions are answered in this help centre. Try searching first: press / or use the search box at the top of the page.
Contact support#
Email support
The Write an email button opens your email app with a short template to fill in.
What to include#
The more of this you can send, the faster we can help:
| Detail | Example |
|---|---|
| Your store address | your-store.myshopify.com |
| Theme version | 0.7.0 |
| The page where it happens | A link to the product, collection or page |
| What you expected | "The red swatch should show the red images." |
| What happened instead | "It shows every image." |
| Steps to see it | "Open the product, click Red." |
| Screenshots or a screen recording | Especially helpful for layout problems |
| Device and browser | "iPhone, Safari" or "Windows laptop, Chrome" |
| Apps involved | Your print provider app, and any app you added recently |
| Code changes | Whether you or someone else has edited the theme's code |
You can copy this template into your message:
Store address:
Theme version:
Page where it happens:
What I expected:
What happened instead:
Steps to see it:
Device and browser:
Apps involved:
Has the theme code been edited? Yes / NoWhat support covers#
- Questions about installing and setting up the theme
- How the theme's features and settings work
- Problems you think may be caused by the theme
Problems inside other apps or print provider accounts, such as product syncing, order routing or print quality, are best taken to that app's or provider's own support team.