Frequently asked questions

No. Upload the ZIP file exactly as you received it, from Online Store → Themes → Add theme → Upload zip file. Step-by-step guide.

No. An uploaded theme is added to your theme library unpublished. Your store keeps its current theme until you choose Publish.

Yes. Publishing doesn't delete your previous theme. Publish it again from your theme library at any time.

No. Everything in this help centre is set up in the Theme Editor or in Shopify admin. The only place code appears is the optional Custom Liquid section and block.

It's an Online Store 2.0 theme, so it works on Shopify plans that include the Online Store sales channel and support uploading themes.

Products created by provider apps are standard Shopify products, and the theme displays them like any other product. The theme doesn't connect to providers directly. The Printify Personalize button has been tested with the theme up to the cart and checkout. A real Printify production order hasn't been verified yet, so place a test order before selling. Printful's personalization tools haven't been tested. Read the print-on-demand guide.

Only for filters: collection and search filters use Shopify's free Search & Discovery app. Everything else is built into the theme.

Yes. The product page and several other sections, including the Apps section on the homepage, accept app blocks. The homepage Featured product section doesn't accept app blocks.

The storefront text and Theme Editor are in English.

Currencies are set up in Shopify under Settings → Markets, and Shopify formats prices for each customer's currency. Turn on Theme settings → Currency format → Show currency codes so prices read like $25.00 CAD. The footer shows country and language selectors only when your store has more than one market or language.

No. Theme personalization fields save the customer's entries as Shopify line-item properties. You'll see them on the order and in order emails, but they don't create print-ready files and your provider won't print them automatically. How personalization works.

It's hidden on products with personalization fields, because express checkout can skip the theme's checks for required fields.

Quick add only appears for products with one variant and no personalization. Other products link to the product page so customers can choose options or personalize.

By default, fields accept any characters, including accents, other alphabets and emoji. If your print template can't show some characters, change Allowed characters on the field: one option allows letters in any language but no emoji or symbols, another allows only unaccented A–Z letters. Customers see an explanation under the field.

On the order page in Shopify admin, under the product line, and in order emails. To show it on packing slips, add line_item.properties to Shopify's packing-slip template.

No. Shopify only updates themes from the Shopify Theme Store automatically. When a new version of Versatile POD Studio is released, you install it yourself. How to update.

A new version is uploaded as a separate theme with default settings, so you'll set it up again in the Theme Editor. Your current theme stays unchanged until you publish the new one, so you can compare them side by side. See the update steps.

The version number is part of the theme ZIP file's name, and is shown in the theme's information in the Theme Editor. The current release is version 0.7.0.

Install Shopify's free Search & Discovery app and add filters under Filters in the app. Filter setup.

The Mega menu block's Menu item must match the exact name of a top-level item in your menu, and that item needs sub-items. If you renamed the menu item, update the block.

Check that the sub-items are nested under the top-level item in Online Store → Navigation, and that the right menu is chosen in Customize → Header → Menu.

The theme didn't recognise the name and won't guess. Add an override in Theme settings → Colour swatches. How to add an override.

Open the product in the Theme Editor: a grey editor-only note explains why a notice is hidden. Common causes are dates outside the current day in your store's time zone, an invalid date, empty text, or a Show on rule that doesn't match the product.

Check that product's vps.hide_production_info metafield. When it's set to true, the block is hidden on that product.

It only applies on the homepage when the first section is an Editorial hero with an image.